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Refund & Failed-Payment Policy

Last Updated: October 16, 2026 • DIGISOLVNET Solutions (India)

LEGAL DISCLAIMER: DIGISOLVNET operates under transparent customer-protection standards and rejects blanket unconditional "no refund under any circumstance" policies. This policy reflects statutory consumer standards under the Consumer Protection Act 2019 and Indian contract law. Final terms are subject to formal review by a qualified Indian legal advocate.

1. Commitment to Fair & Transparent Billing

We believe in honest, transparent business practices. DIGISOLVNET provides free trial evaluations for new customers. When financial transactions occur, refund eligibility is defined by clear criteria rather than arbitrary decisions.

2. Refund Eligibility Criteria

You are eligible for a refund under the following verified circumstances:

  • Duplicate Payments: If a gateway glitch or double-click causes duplicate charges for the same subscription or order, the duplicate amount is refunded 100% within 3 to 5 business days upon automated reconciliation.
  • Failed Provisioning / System Failure: If payment is deducted but our backend platform fails to provision your workspace or features within 24 hours and our technical team cannot resolve the issue within 48 hours, you are entitled to a full refund.
  • Annual Subscription 14-Day Guarantee: For annual plan purchases, you may request a refund within 14 calendar days of your initial payment if the platform does not meet your operational requirements.
  • Unannounced Price / Feature Reduction: If a core paid feature is discontinued during your active term without a suitable replacement.

3. Non-Refundable Items & Exceptions

Refunds cannot be issued for:

  • Meta/WhatsApp conversation utility fees consumed at the telecommunication network layer.
  • Accounts terminated due to violations of WhatsApp Anti-Spam policies or our Acceptable Use Policy.
  • Partial-month refunds or prorated credits for voluntary mid-month cancellations.

4. Refund Processing & Timelines

Approved refunds are credited directly back to the original payment source (UPI, Credit/Debit Card, Netbanking) via our payment gateway (Razorpay) within 5 to 7 Indian banking days.

5. How to File a Refund or Billing Claim

Submit your claim to billing@digisolvnet.com with your registered email, order reference number, and payment ID. Our finance desk responds within 24 business hours.