Turn WhatsApp into Your Highest-Converting Sales Engine
Stop losing leads in messy personal chats. Unify team messaging, automate 24/7 customer follow-ups, organize Kanban deals, and collect payments directly inside WhatsApp.
"Please send payment link for Diwali Decorative Lights pack"
"Thanks, the order delivery tracking details received."
"Bot answered catalog questions. Asking for human agent."
Order #DIGI-9421 • Supports UPI, GPay, PhonePe, Cards & NetBanking.
Everything You Need to Sell, Serve & Scale on WhatsApp
Built on official Meta WhatsApp Cloud API standards, Supabase Row Level Security, and enterprise-grade payment infrastructure.
Multi-Agent Shared Inbox
Connect your official WhatsApp Business number and let your entire sales and support team collaborate in one central place with real-time sync, internal notes, and agent assignments.
Contact Management & 360° Profiles
Maintain clean customer profiles with conversation history, custom fields, lifetime transaction values, and automatic duplicate detection to keep your database pristine.
Smart Labels & Segmentation
Categorize leads and customers by VIP, Wholesale, Due Payment, or New Inquiry. Filter contacts instantly to launch targeted campaigns.
Automated Customer Follow-ups
Never drop a lead again. Configure delayed check-ins, payment reminder alerts, and appointment confirmations that trigger automatically based on deal stage changes.
Broadcast Campaigns (Official Meta Rules)
Send personalized broadcast notifications using Meta-approved pre-registered message templates. Built-in compliance checks protect your quality rating and avoid bans.
Visual No-Code Chatbot Flow Designer
Build multi-step interactive conversation journeys with buttons, list pickers, conditional branches, and keyword triggers using our visual React Flow canvas.
AI Knowledge Base & Smart Assistant
Empower your agents with AI draft generation and automated replies grounded in your company's indexed documents, with seamless fallback to human agents.
Instant In-Chat Razorpay Payment Links
Generate and send Razorpay payment links straight from the chat thread. Real-time HMAC-verified webhook updates mark deals as paid and trigger order receipts instantly.
Visual Kanban Sales Pipelines
Track deals from initial inquiry to final delivery across customizable pipeline stages. Monitor pipeline revenue velocity and identify bottlenecks at a glance.
Live CRM & Campaign Analytics
Measure incoming vs outgoing message volumes, agent response latencies, broadcast delivery read-rates, and monthly recurring revenue across workspaces.
Automations & Webhook Engine
Connect CRM events to your internal systems via outbound webhooks. Trigger automatic tag addition, stage movements, and contact syncs with loop-prevention guards.
Voice Note Speech-to-Text & Catalog
Upcoming: Automated voice note transcription for incoming audio clips and native in-app WhatsApp catalog browsing for direct inventory purchases.
Built for Modern Businesses That Sell via WhatsApp
See how different industries use DIGISOLVNET WaCRM to automate sales, eliminate chaos, and drive revenue.
Retail Shops & Local Stores
Turn local foot traffic and festive inquiries into loyal, paying repeat customers.
The Traditional Problem
- Losing customer numbers on personal staff phones when staff leaves.
- Manual calculation of festive discounts, product options, and order receipts.
- Delay in collecting cash or sharing QR codes manually.
The DIGISOLVNET WaCRM Solution
- Single official WhatsApp number used simultaneously across all cashiers and sales assistants.
- Instant in-chat Razorpay payment links supporting UPI apps (PhonePe, GPay, Paytm).
- Automated customer tagging (VIP, Festive Shopper, Wholesale) for seasonal broadcasts.
The Complete WhatsApp Sales & Order Lifecycle
See how lead discovery seamlessly converts into confirmed orders, instant payments, and automated customer retention.
Discovery & Inbound
Prospects discover you via website Click-to-WhatsApp widgets, Instagram/Facebook ads, or in-store QR codes and initiate a conversation with a single tap.
Instant Triage & Conversation
Our 24/7 visual chatbot flow greets the user immediately, answers common FAQs, and routes complex inquiries to the appropriate team agent.
Product / Service Selection
Share interactive WhatsApp button menus, product PDFs, or price lists directly within the thread so the customer can pick their desired package.
Deal & Order Creation
The agent records customer details, attaches order line items, and moves the deal into 'Payment Pending' on the visual Kanban sales pipeline.
Instant In-Chat Payment
Generate a secure Razorpay payment link directly from the chat. Customers pay in seconds via GPay, PhonePe, Paytm, Cards, or NetBanking without leaving WhatsApp.
Automated Fulfilment & Tracking
The HMAC-verified Razorpay webhook automatically marks the order as paid, generates a digital receipt in the inbox, and dispatches tracking details.
Review & Repeat Purchases
Post-delivery automation checks in for customer ratings, handles warranty questions, and enrolls happy buyers into seasonal loyalty broadcasts.
Ready to automate your WhatsApp sales cycle?
Connect your Meta Cloud API number and start processing customer conversations today.
Plans That Scale With Your Conversation Volume
All plans include full access to the official Meta WhatsApp Cloud API connection with zero markups on Meta utility fees.
Starter Growth
Essential WhatsApp CRM & shared inbox for small retailers and local businesses.
- Official Meta WhatsApp Cloud API connection
- Shared Team Inbox (Up to 2 team members)
- Up to 2,500 active customer contacts
- Customer tags, notes & lifecycle stages
- Deal Pipelines & visual Kanban sales board
- In-Chat Razorpay payment links
- Pre-approved template messaging
No credit card required to start trial.
Professional
High-velocity sales, multi-agent inbox, and visual bot automation for growing brands.
- Everything in Starter, plus:
- Shared Team Inbox for 5 team members
- Up to 15,000 active customer contacts
- Visual drag-and-drop Flow builder
- Unlimited sales pipelines & stages
- AI Knowledge Base with vector document search
- Broadcast campaigns with recipient segmentation
- Webhook & developer API keys access
No credit card required to start trial.
Business Scale
Unlimited volume, priority routing, custom webhooks, and enterprise support.
- Everything in Professional, plus:
- Up to 20 team members with role-based permissions
- Up to 100,000 customer contacts
- Unlimited visual automation flows & triggers
- Priority WhatsApp message delivery pipeline
- Dedicated account onboarding & WhatsApp template approval help
- Custom webhook endpoints & API integration
No credit card required to start trial.
Detailed Feature Entitlement Comparison
Compare capabilities, limits, and technical entitlements side-by-side.
| Plan Entitlements | Starter Growth | Professional (Popular) | Business Scale |
|---|---|---|---|
| WhatsApp Cloud API & Messaging | |||
Official Meta WhatsApp Cloud API (v21.0+)Direct connection with Meta — zero unofficial bans | |||
Shared Team Inbox & Multi-Agent Collaboration | 2 Agents | 5 Agents | 20 Agents |
Inbound Media Mirroring (Images, Voice, PDFs) | |||
Template Message Sync & Submission to Meta | |||
Interactive Messages (Buttons, Lists, Quick Replies) | |||
Multi-Number Rotation / WABA PoolingRoadmap: Automated failover across multiple phone numbers | Coming Soon | Coming Soon | Coming Soon |
| CRM, Contacts & Pipeline Management | |||
Contact Capacity | 2,500 | 15,000 | 100,000 |
Customer Tagging, Custom Fields & Notes | |||
Visual Kanban Sales Pipelines | 1 Pipeline | Unlimited | Unlimited |
CSV Import & Export with Duplicate Detection | |||
Internal Team Mentions & Conversation Assignment | |||
| Payments & Order Transactions | |||
Razorpay In-Chat Payment Links (UPI, Cards, NetBanking) | |||
Real-time Payment Webhook Verification (HMAC-SHA256) | |||
In-Inbox Payment Receipt & Status Tracking | |||
Direct WhatsApp Native Commerce Catalog CheckoutRoadmap: WhatsApp Native In-App Catalog Checkout | Coming Soon | Coming Soon | Coming Soon |
| Automation, Flows & AI Assistant | |||
Visual No-Code Flow Builder (React Flow) | 3 Flows | 15 Flows | Unlimited |
Event-based Automation Rules (Tags, Stages, Keywords) | |||
AI Auto-Reply & Smart Reply Drafter | Basic | Advanced + Knowledge Base | Custom Persona + Knowledge Base |
Knowledge Base Vector Search (pgvector) | |||
Voice Note Speech-to-Text TranscriptionRoadmap: Automated audio transcription for incoming voice messages | Coming Soon | Coming Soon | Coming Soon |
| Security, API & Support | |||
Postgres Row Level Security (RLS) Tenant Isolation | |||
AES-256-GCM Credential Encryption | |||
Public REST API (v1) & Webhook Outbound Events | |||
Support SLA | Email (48h) | Priority WhatsApp (12h) | Dedicated Manager (2h) |
Frequently Asked Questions
Everything you need to know about the official WhatsApp Cloud API, setup, numbers, and billing.
Ready to Upgrade Your WhatsApp Business Operations?
Join modern brands and retailers using DIGISOLVNET WaCRM to automate leads, collaborate across team agents, and collect instant UPI payments.